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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Veli Aydoner

November 26, 2024

5  out of  5
rating by Veli Aydoner
"Viviana was incredibly helpful and found me not only one of the cheapest rates comparable to other companies, but one that still had more to offer than anyone else! In addition to that, the customer service of the office made choosing State Farm a no brainer for me."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Viviana was able to assist you in finding the best rate and that our customer service made your decision easy. We strive to provide exceptional service and value to our clients, and it's wonderful to know that we met your expectations. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Welcome to the Scott Stevens State Farm family!"
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Manuel Zavala

October 3, 2024

5  out of  5
rating by Manuel Zavala
"Mayra helped me with my auto insurance. She was very helpful in explaining all of the coverage. This office has outstanding customer service.!"
We responded:
"Hi Manuel. Thank you for sharing your positive experience with us! We're glad to hear that Mayra was able to assist you with your auto insurance needs and provide helpful explanations about the coverage. We take pride in delivering outstanding customer service, and we're thrilled that we met your expectations. If you have any further questions or need additional assistance, please feel free to reach out. We're always here to help."
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Vanessa Sanchez

October 3, 2024

5  out of  5
rating by Vanessa Sanchez
"Mayra help me and was very professional and I received exceptional customer service!"
We responded:
"Hi Vanessa. Thank you for your kind words and positive feedback! We're thrilled to hear that Mayra provided you with exceptional customer service and professional assistance. We truly appreciate your appreciation and value your satisfaction. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help."
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Roman Ornelas

October 3, 2024

5  out of  5
rating by Roman Ornelas
"Thank you Mayra for your help, you made it quick and easy to get my cars all insured I appreciate your help !"
We responded:
"Hi Roman! Thank you for taking the time to leave us a positive review! We are thrilled to hear that Mayra was able to assist you in getting your cars insured quickly and easily. We truly value our customers' satisfaction, and we are glad that we could provide you with the help you needed. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are always here to help."
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Yanira Zavala

October 2, 2024

5  out of  5
rating by Yanira Zavala
"Just recently went back to State Farm for auto insurance ! Mayra is always very helpful and always great positive attitude"
We responded:
"Welcome back Yanira! I’m glad Mayra was helpful and made you feel at ease."
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Richard Sanchez

October 1, 2024

5  out of  5
rating by Richard Sanchez
"I had the pleasure of working with Mayra, my insurance agent, after I was rear-ended recently, and I can't recommend her highly enough! She was incredibly compassionate and took the time to answer all my questions, guiding me through the claims process with ease. Her informative approach made a stressful situation much more manageable. Mayra's support and expertise truly made a difference during a challenging time. If you need an insurance agent who genuinely cares and knows her stuff, Mayra is the one to call!"
We responded:
"Hi Richard. Thank you so much for your kind words and recommendation! We are thrilled to hear that Mayra provided you with compassionate support and expert guidance during your recent incident. We appreciate your trust and are glad she made a positive difference during such a challenging time. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your feedback!"
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Shelly Betancourt

September 27, 2024

5  out of  5
rating by Shelly Betancourt
"Wanted to take the time to thank Mayra for all her help for our insurance needs … She was definitely a great help … She was able to get my family a much lower rate and quick …. Looking forward to conducting business in the future and will definately be referring friends and family ;)"
We responded:
"Thank you so much for taking the time to leave us a review, and we're thrilled to hear that Mayra was able to assist you with your insurance needs! We truly value your business and appreciate your trust in our services. We are committed to providing excellent customer service and ensuring that our clients receive the best possible insurance solutions. We look forward to serving you in the future and appreciate any referrals you send our way. Thank you again for choosing us as your insurance provider!"
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Steven Muniz

September 1, 2024

5  out of  5
rating by Steven Muniz
"Mayra Zavala was amazing! She was very professional and answered all my questions. Very kind and a good listener. I recommend you ask for Mayra to answer all your insurance needs! I’m very happy with her service. Thank you State Farm!"
We responded:
"Thank you for your positive feedback and recommendation! We are delighted to hear that Mayra provided you with professional and attentive service. It's great to know that she answered all your questions patiently and with kindness. We're glad you are satisfied with your new insurance and appreciate you choosing our services. If you have any more questions or need assistance in the future, feel free to reach out. Thank you once again!"
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Rishi Freejoy

August 30, 2024

5  out of  5
rating by Rishi Freejoy
"Scott Steven's State Farm Insurance branch was extremely helpful in catering to my specific situation. Viviana was especially knowledgeable and patient, as she helped me navigate my homeowner's insurance and car insurance needs for both California and Arizona. I didn't have all of the information I needed at first, and Viviana followed up with me to ensure that I had all of the coverage I needed on time. I would recommend this branch and Viviana to help anyone shopping around for new insurance or looking to extend their current coverage."
We responded:
"Thank you for taking the time to share your positive experience with our office and specifically Viviana. We are delighted to hear that Viviana's knowledge and patience were instrumental in assisting you with your homeowners and car insurance needs in both California and Arizona. We appreciate Viviana's dedication in following up to ensure that you had the necessary coverage on time. Your recommendation means a lot to us, and we look forward to assisting you and anyone else in their insurance journey."
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Rodney Cullifer

August 13, 2024

5  out of  5
rating by Rodney Cullifer
"We have been with Scott for all of our insurance needs for over 18 years. He and his team have always been a great resource, and they do a great job of explaining all of the options and making suggestions that ensure we have the coverage we need, at the best possible price. The most recent example is the excellent job Viviana did for us. I called her last week about a windshield claim on our Mercedes, and she quickly answered all of my questions, offered suggestions, and provided me with a list of repair shops to consider. Unfortunately, the third-party administrator that State Farm uses created some confusion by issuing a repair order to the wrong shop. I called Viviana again, she immediately started making phone calls, and in less than 1 day everything was handled! Unfortunately, today outstanding customer support and service is often more of a rarity than the norm. Scott and his team continue to set the bar high by always treating customers the way they would want to be treated. Thanks to Scott, Viviana, and Scott's entire team for taking such good care of us."
We responded:
"Thank you for sharing your positive experience with our team. We take pride in providing excellent service and ensuring our clients have the right coverage at the best possible price. I’m thrilled to hear that Viviana went above and beyond to assist you with your recent windshield claim. I understand how important it is to have quick and helpful support during such situations. In today's world, outstanding customer support can be hard to come by, but our team strives to exceed expectations by treating our customers with the care and respect they deserve. We sincerely appreciate your kind words and will continue to provide the same level of exceptional service. Thank you for entrusting us with your insurance needs. "
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Negin

June 27, 2024

5  out of  5
rating by Negin
"It has been an absolute pleasure working with Laura. She is caring, efficient and helpful. She has taken care of setting up insurance for both of my parents. I would highly recommend their agency and especially Laura for any insurance needs."
We responded:
"Thank you for sharing your experience with Laura and our agency! I appreciate your time and thank you for your business. "
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cindy kim

May 16, 2024

5  out of  5
rating by cindy kim
"State Farm insurance at Scott Stevens is the best place to have your insurance. I love all the staff this location. They are so friendly, informative , and very helpful. I am so blessed to have the best agents who help me always as a family member. Thank you Laura for helping me out so kindly. I am so happy all your help. Best insurance team ever!!🙏"
We responded:
"We are sincerely grateful for your kind words. Our dedicated staff takes great pride in being friendly, informative, and extremely helpful. Your happiness is our utmost priority, and we are honored to be recognized by you. Thank you for choosing us!"
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Anthony Martino

March 4, 2024

1  out of  5
rating by Anthony Martino
"Employees here seemed nice but I am very disappointed by the bait-and-switch business practices I felt were used here, especially with the current state of California auto insurance policies. I had been a State Farm customer for almost 10 years in a different state. I initially called the office to start a new policy. Gave all of my and my vehicle's information over the phone and the agent read and confirmed each piece of information back to me. I received a 6-month quote that I was happy with and moved forward with making the necessary down payment over the phone. A few weeks later I received my policy ID card in the mail. Everything was correct (including VIN) except my brand new vehicle's model year conveniently read 20 years older. I was confused as I not only confirmed the year and VIN with the agent over the phone, but also mentioned I was leasing the vehicle, which almost always implies a new car. I called to have this "typo" fixed. The agent apologized for the mistake, but then condescendingly informed me that my payment will now be more than doubled because of their mistake. Not only that, but they would have to charge me retroactively for the difference in payments. I was upset but I paid the premium and difference. Over the next few months my payment continued to rise with no explanation. I will not be renewing my policy, and because of this agency I will not be dealing with State Farm again either."
We responded:
"Dear Anthony, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused during your interaction with our agency. We understand your disappointment and frustration with the issues you encountered. We strive to provide accurate and reliable service to all our customers, and we deeply regret the miscommunication that occurred regarding your vehicle's model year. We apologize for any inconvenience this may have caused you, and we take full responsibility for the error. Regarding the increase in your premium, we understand your concern. State Farm took a rate increase after you purchased your insurance from us. We apologize for any confusion caused by the lack of clear communication. We assure you that this is not a reflection of our usual business practices. We appreciate your feedback and will use it as an opportunity to improve our services moving forward. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We value your business and would welcome the opportunity to assist you in any way we can. Thank you again for bringing this to our attention, and we wish you the best in your future insurance endeavors."
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Lauren Rivera

February 10, 2023

5  out of  5
rating by Lauren Rivera
"I have worked with Scott Stevens and his amazing team for about 15 years now. His team is responsive, knowledgeable, friendly and professional. We trust them with all our insurance needs from auto to personal articles to homeowners. You can’t go wrong!"
We responded:
"Hi Lauren! Your business over all these years is greatly appreciated. I’m glad we’ve been able to provide professional and trustworthy service. Thank you for your kind words!!"
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Matthew Suthipong

February 1, 2023

5  out of  5
rating by Matthew Suthipong
"Myra and Viviana were tremendous in helping me solve an issue with the DMV in regard to my registration not properly going through the DMV website. DMV also never sent a registration card or the stickers after two months of waiting. As everyone has experienced themselves doing anything direct with the DMV is a huge headache. DMV constant robot circles with actual no help or solution. Myra and Viviana at State Farm were able to contact the DMV directly for me and solve my issue within 30 minutes. Great experience so far having State Farm as my car insurance."
We responded:
"Hi Matthew. I’m glad Viviana and Mayra were able to help you. Thank you for your kind words!"
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Amber Beyma

January 28, 2023

5  out of  5
rating by Amber Beyma
"Excellent service and highly recommend!!"
We responded:
"Thank you, Amber! I’m glad we’ve been able to provide excellent service."
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Melvyn Kahn

January 11, 2023

5  out of  5
rating by Melvyn Kahn
"As a Irvine , California resident for more than 30 years, I decided it was time to review my existing home and auto insurance policies. Was one of those people that had policies in place with a reputable Insurance companies and simply just paid my premiums year after year just assuming that my agent was looking out for my best interest with regards to rates, coverage and updates.Notwithstanding recently I asked my agent to review my policies and other than being told that rates were increasing, everything els was status quo. It was then that Scott Stevens of State Farm was referred to me as an alternative resource for consideration. From my very first conversation with Scott I got a sense of someone whose primary goal was the needs of the client ensuring that the right coverage needs was considered. In order to access this criteria, Scott asked a great deal of questions before finally providing me with an estimate. Thereafter some days later when following up , there was never ever any "closing" pressure tactics which I found quite refreshing. It just so happened that the quote he presented for auto and homeowners was several hundreds of dollars lower than my previous company and in fact for State Farm which I would consider as equal to if not better than my former insurer. In view of this I moved forward with State Farm. Since we live in a community with an HOA, Mr. Stevens also requested that I forward him a copy of the master association policy just o be sure that there was no overlap. Upon reviewing the HOA master policy he immediately called to inform me that he should adjust the proposed homeowners policy as there was some unnecessary duplication that should be removed which in turn would result in ever greater savings. This kind of action is just another indication of the integrity of Scott Stevens looking out in the best interest of his clients where many others would not have taken those extra steps. Unfortunately in the society we live and work in these days it is a rarity to to find someone like Scott Stevens where honor and ethics still stands for something. Moving forward Scott Stevens it is my pleasure to be able to take care of all my insurance needs for my family and friends and I would highly recommend him to anyone looking not only to consider change but also as a resource to be sure what one may currently has in place as being the best option. Thank You Scott Stevens Agency."
We responded:
"Oh my gosh, Melvyn. Thank you for taking the time to write such a detailed review! We talk about honesty and ethics frequently in our office and it is certainly satisfying to read those words in your description of us. It’s my pleasure to assist you with your insurance needs and I look forward to what I hope is a long relationship."
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lupe lomeli

January 2, 2023

5  out of  5
rating by lupe lomeli
"We love this office! Great customer service, quick responses and wonderful staff . Thank you to Mayra for always helping us with quotes and information!"
We responded:
"Hi Lupe! Thank you for your review. I’m glad Mayra has been able to provide terrific customer service."
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Roman Ornelas

December 17, 2022

5  out of  5
rating by Roman Ornelas
"Mayra was very helpful, she explained everything I needed to know about the insurance and once I said yes and was okay with everything we got me insured right away, didn't take long at all. thanks once again mayra !"
We responded:
"Hi Roman. Thank you for your review! I’m glad Mayra was able to help you with your insurance needs in a timely manner."
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Bryan Takayama

December 9, 2022

5  out of  5
rating by Bryan Takayama
"State Farm has been an absolute pleasure to work with during my last claim. It was a pretty complicated issue and the body shops were less than cooperative. The agents at this location (specifically Viviana and Laura) are rockstars. They made the whole process significantly easier on me and thus making it way more bearable overall. I'd recommend this agency to everyone!"
We responded:
"Hi Bryan! Thank you for sharing your experience with our agency. I’m glad Viviana and Laura were able to assist you through the claim. Your recommendation is greatly appreciated."
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Executive Assistant

December 8, 2022

5  out of  5
rating by Executive Assistant
"Everyone is always very helpful and responsive. Can't ask for a better team in their customer service in all areas."
We responded:
"Thank you for your review! We always strive to provide remarkable customer service and appreciate your recognition of our efforts."
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K Kitty

December 6, 2022

5  out of  5
rating by K Kitty
"Scotts office and his team are exceptional! I transferred myself over from a previous State Farm agent and Scott's team far exceeds my expectations with fast, efficient, and thorough support. So pleased I made the switch. I would definitely recommend this office for all of your insurance needs."
We responded:
"Hi K! Thank you for sharing your experience with our office. I’m really happy our service has met your expectations for your insurance needs."
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Sadie Wickwire

November 3, 2022

5  out of  5
rating by Sadie Wickwire
"Scott has been my insurance agent for almost 10 years and I would never work with anyone else! He and his team are always helpful, quick to respond and give the absolute best service! I would 100% recommend Scott to anyone!"
We responded:
"Hi Sadie. Thank you for taking the time to share your experience with our insurance agency! It’s our goal to continue providing you with the service you’ve come to expect."
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Michelle Schoonover

October 8, 2022

5  out of  5
rating by Michelle Schoonover
"Best customer service I have ever experienced working with my insurance company! I have worked with Mayra multiple times, and whether changing my policy, asking general questions, or requesting documents, she is always quick to help and extremely knowledgeable."
We responded:
"Hi Michelle. I’m so glad Mayra has been been able to provide with such great customer service as it relates to your insurance needs. Thank you for taking the time to share your experience."
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Kenya Anderson

August 30, 2022

5  out of  5
rating by Kenya Anderson
"The agent went above and beyond to help me with a personal auto policy as I was unfamiliar with CA and do not reside there she took charge and guided me through the process with lots of patience! Great customer service."
We responded:
"Thank you for the kind words, Kenya. I’m glad we were able to make assisting you with your auto insurance such a positive experience."